Product
Broadcast
Turn care protocols into patient action. AI-powered orchestration that drives follow-through with smart retargeting, intent recognition, and seamless handoff to your team when needed.
Drive patient action, not just messages
Broadcast doesn't just send messages. It learns what works, retargets non-responders, and optimizes for the outcome you care about: patients taking action.
Smart retargeting
Patients who don't respond get automatically re-engaged with different timing, channels, or message variants. Escalate to human after configurable attempts.
Intent recognition
Understand what patients mean, not just what they say. Route responses to the right next step: reschedule, answer a question, or flag for manual review.
"Can reschedule to next week?"
"What time is my appt again"
"I'm not feeling well today"
Send-time optimization
Learn when each patient cohort is most likely to respond. Automatically schedule messages for maximum engagement without manual guesswork.
Your team stays in control
Set rules for when to escalate, who to alert, and when humans should step in. Configure everything in plain English, no engineering required.
Rules in plain English
Define escalation logic, intervention triggers, and routing rules using natural language. No code required, just describe what should happen.
If patient asks about subsidies, send CHAS eligibility info
If no response after 3 attempts, assign to care coordinator
If patient requests callback, pause automation and alert nurse
Automatic team alerts
Send email digests or WhatsApp alerts to care teams based on triggers you define. Daily summaries or real-time escalations.
Manual intervention queue
When automation hits its limits, conversations flow into a prioritized queue for human follow-up. Full context preserved, nothing falls through the cracks.
Built for clinical governance
Complete audit trails
Every message, decision, and outcome is logged and traceable. Know exactly what was sent, why, and what happened next.
Controlled AI variation
Templates define what AI can and cannot modify. Tone and timing adapt; clinical content stays locked. Full version control with approval workflows.
Ready to drive patient action?
See how Broadcast turns care protocols into measurable patient outcomes.